Shipping & Delivery Information

Because our liquid formulations are freshly compounded to order right here on our clinic bench in Flaxton, Queensland, our fulfillment process looks a little different than a standard retail store.

Please read our delivery timelines, shipping options, and safety requirements below to see how your package travels from our bench to your doorstep.Shipping Rates & Timelines (Australia-Wide)

Our Mandatory Clinical Safety Step

To ensure maximum therapeutic care, our apothecary exclusively utilizes high-potency, practitioner-only botanical extracts.

Under Australian regulatory guidelines (TGA), a qualified practitioner must quickly verify your safety profile before we can legally bottle and dispatch your liquid herbs.

  • First-Time Buyers: Right after checking out, you will receive an automated email containing a link to our secure “New Client” intake form. Once you fill it out, we will send a quick text message to your mobile phone to verify your medications and ask if you have any questions.

  • Returning Clients (Refills): If you have previously purchased from us and had your file approved, all you need to do is fill out the “Returning Client” intake form. We will text your mobile phone directly to confirm your safety clearance.

  • The moment you reply to our text message, your order is legally cleared for compounding and immediate dispatch.

Our Compounding & Dispatch Flow

We compound and pack orders throughout the week to get your medicine to you as quickly as possible:

  • Compounding & Packing: Once your safety form is submitted and you reply to our verification text message, your custom formula goes onto our clinic bench to be freshly compounded from our bulk stocks.

  • Dispatch Window: Cleared orders are securely packaged and handed directly to Australia Post within 24–48 hours of receiving your text confirmation (excluding weekends and public holidays).

The faster you complete your form and reply to our safety text, the faster your herbs go onto the bench for compounding and immediate shipping!

Shipping Rates & Timelines (Australia-Wide)

We ship all of our premium wellness parcels across Australia using Australia Post.

We highly recommend selecting Express Post at checkout to ensure your sensitive liquid botanicals spend as little time in transit as possible.

Standard Post (Free for orders over $150) - 3-6 Business Days

Express Post (Free for orders over $250) - 1-3 Buiness Days

Please note: Delivery to regional areas, Western Australia, and Northern Territory may take an additional 1–2 business days.

Tracking Your Order

The moment your package is labeled and cleared for postage, an automated email will hit your inbox containing your Australia Post tracking number. You can use this link to monitor your parcel's progress as it moves from our Sunshine Coast hinterland dispensary straight to your front door.

Un-Cleared Orders & Refund Policy

If you purchase a restricted clinical blend and choose not to complete your safety form or respond to our text messages within 7 business days, your order will be automatically cancelled. We will issue a full refund to your original payment method, minus any standard credit card merchant processing fees.

Frequently Asked Shipping Questions

  • Do you ship internationally?
    At this stage, Underwood Holistic Health strictly dispenses and ships therapeutic goods to individuals residing within Australia due to international border regulations on liquid herbal extracts.

  • What if a bottle breaks in transit?
    While our protective honeycomb wraps are incredibly secure, glass accidents can occasionally happen during freight sorting. If your bottle arrives cracked or leaking, take a quick photo of the package and email it to us within 24 hours at [Your Email]. We will instantly fast-track a fresh replacement batch to you via Express Post at no extra charge.